SOLUTION: Built in Mac iSight not working with Facebook Video Call

SOLUTION: Built in Mac iSight not working with Facebook Video Call
As many of you probably heard yesterday, Facebook and Skype have paired up and now you can not only chat with friends on Facebook, you can also have video calls with them!

Eager to test it out, I downloaded the software/plugin via Chrome on my Mac and my wife did the same. When we tested it out, no dice. We both received an error saying the other didn’t have a webcam setup. This, of course was wrong as we both have built-in iSight cameras in our Mac computers. After tinkering with it for a bit, I found a solution that worked for us. So if you’re having problems with your built-in Mac iSight camera and Facebook video calling, try this out:

Update software and OS

The first thing you’ll need to do is update all your Mac software. This includes running Software Update to make sure the OS is updated as well as the browser that you’re using (Safari will update with the Apple Software Update tool). Second, head over to get.adobe.com/flashplayer to make sure you’re running the latest Flash Player. Once you’re done updating, I suggest you reboot or at least restart the browser.

Setup Permission

The next thing to do is set up Flash and Facebook permission to access your built-in iSight camera for the video call. To do this, go back out to your news feed or profile and click on Video like you were going to share a video with your friends and then click on Record Video.

Screenshot: Facebook video upload

Next you’ll need to give Flash permission to use your built-in iSight camera. If the options box shown below doesn’t show up automatically, right-click or CTRL click on the video window and select Settings.

Screenshot: Facebook video call Flash Player permissions

In the settings box, click on the second tab (Privacy), and select Allow, check Remember, and then click on Close.

At this point, your video might come alive. If not, try reloading Facebook or restarting your computer. Hopefully though, after setting the privacy settings, you should be good to go!

Enjoy chatting with friends and family with Facebook Video Calls!

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5 Comments

  1. Carol

    September 5, 2011 at 9:10 pm

    No matter what I try, FacebookVideoCalling won’t install. Any ideas? What’s Jar Launcher? I don’t see that app on my Mac. Is that the problem? TIA

    Cheers,
    Carol

    • Brad

      September 14, 2011 at 2:59 pm

      Thanks for the question, Carol. Are you still having the issue?

      You mention Jar Launcher, where did you see a prompt for that? When installing a Flash update?

      • Carol

        September 14, 2011 at 3:10 pm

        Thanks, Brad. No, the issue isn’t resolved, but I think the problem is that I’m still using OS 10.4. Skype with video, e.g., requires 10.5. Jar Launcher came up when I tried to open FacebookVideoCalling. I gather Jar Launcher is connected somehow to Java. I updated my Java, to no avail.

        I’m able to use iChat successfully with other Mac users, but I was rather hoping for a way to video chat with PC users, too. Sounds like I might be stuck until I’m ready to upgrade my OS?

        Cheers,
        Carol

  2. MA

    November 12, 2011 at 4:36 pm

    Thanks !!!

  3. Brad [the better lookin' one :)) ] Houghton

    November 26, 2012 at 4:38 am

    Hi Brad & Carol,
    I have the same issue as Carol… but my Macbook loaded fine, the iMac was the big fail!

    Both run Snow Leopard 10.6.8, both have identical software loaded – Firefox as default browser, both have identical user/security settings in every way.

    The one thing that differs between the two when installing FBVC, is that the MB asked for firewall permission, yet the IM didn’t – correction, i think it did, as a window flashes up and is gone, in the blink of an eye.

    For me, the IM gets to the point of notifying the install is complete, but the browser window, sort of hangs with the transparent white layer, and install instructions in the bottom left corner….

    Very annoying!

    Cheers, Brad