Companies are trying to get social media customer service right. Some get it right and some are still missing opportunities by not being set up right to handle customer needs.
It is no longer good enough to just have a great paper or PDF resume. Employers are looking at social media for clues and connections to potential employees. Here are tips to make sure you’re found.
Wolfram Alpha has upgraded its Personal Analytics for Facebook module, giving users the ability to dissect their own social-networking data in new ways.
Steven Levy describes Facebook’s newest product—Graph Search—as a feature that “promises to transform its user experience, threaten its competitors, and torment privacy activists.”
Iran is designing “intelligent software” that would give citizens restricted and controlled access to banned social networking sites, local media on Sunday quoted police chief Esmaeil Ahmadi Moghadam as saying.
Google+ features 135 million users active in its stream, Google senior vice president Vic Gundotra claimed in a Dec. 6 corporate blog posting. While that number (if accurate) lags well behind Facebook, which boasts a billion subscribers, it’s a sign that Google’s social network is not, contrary to rumor, a ghost town.
It is a common assumption that things like social media and the Internet distract people and students from the work they need to do. But is that true?
Twitter, I love you… but if you can’t work out all the kinks in your reliability, I don’t see you moving past 10%-15% usage for the adult Internet population in the US.
CMOs need to discover new ways to do the old things that still matter: Offer products and services that someone truly needs, admitting that you want to sell stuff to them, and then properly serving them after they’ve given you their business. Sounds so easy as I type it but doing so has gotten so incomprehensibly complicated. Maybe the news coming out of Pepsi and Burger King is a wakeup call that we need to make all of this simpler, not harder. I think it starts with quitting the glib new rationales for avoiding these traditional and difficult challenges.
May silly social media R.I.P., and may smart social live to serve businesses better in the future.
This is an infographic provided by OneForty that gives a lot of good information after surveying 150 social media professionals about the monitoring tools they use. Covering items like average cost and making suggestions as to which tool to use for individual situations, this is a great place for someone to start their research into the quickly growing world of social media monitoring tools. You can download the full PDF from OneForty by clicking here.